Isikhungo sezingcingo esiphumelelayo sincike Uhlu lwamaselula oMfowethu ekuhlanganisweni kokuhlela kwamasu, ubuchwepheshe obuthuthukisiwe, nama-ejenti anamakhono. Inqubo ngokuvamile iqala ngokutholwa kohlu oluhlosiwe lwalabo abangase babe oxhumana nabo. Lolu hlu lukhethwe ngokucophelela ngokusekelwe ekubalweni kwabantu, imboni, nezinye izindlela ezifanele zokuqinisekisa ukuthi izingcingo zenziwa kumathemba athembisa kakhulu. Uma uhlu selusendaweni, ama-ejenti aqala umsebenzi wawo, elandela iskripthi esiklanywe ngokucophelela esiklanyelwe ukubamba ngokushesha ukunaka kwalowo olindelekile futhi akhulume nesiphakamiso senani. Yilapho ikhono le-ejenti lisebenza khona ngempela. Kumelwe bakwazi ukusingatha ukulahlwa, ukucabanga ngezinyawo zabo, nokwakha ubuhlobo.
Isisekelo Sesu Lokufona Okubandayo Okukhulu
Isu eliqinile liyisisekelo sanoma yisiphi isikhungo sezingcingo esibandayo. Akukhona nje ukwenza umthamo omkhulu wezingcingo; imayelana nokwenza izingcingo ezifanele ngesikhathi esifanele. Isu kufanele lichaze izethameli eziqondiwe, lisungule imigomo ecacile yomkhankaso ngamunye, futhi lithuthukise imibhalo yezingcingo ekhangayo efundisayo futhi ekholisayo. Kubalulekile ukuhlaziya ngokuqhubekayo imiphumela yalezi zingcingo. Ngokulandela izinkomba zokusebenza ezibalulekile njengenombolo yezingcingo ezenziweyo, izinga lokuxhuma, nezinga lokuguqulwa, abaphathi bangakwazi ukubona ukuthi yini esebenzayo nengasebenzi. Le ndlela eqhutshwa idatha ivumela ukuthuthukiswa okuqhubekayo kwesu nemibhalo, kuqinisekiswe ukusebenza kahle okuphezulu.
I-Leveraging Technology for Maximum Impact
Izikhungo zezingcingo ezibandayo zesimanje zisebenzisa uxhaxha olubanzi lobuchwepheshe ukukhulisa ukukhiqiza nokusebenza kahle. Isofthiwe Yokuphatha Ubudlelwano Bekhasimende (CRM) iyithuluzi okungaxoxiswana ngalo, njengoba isiza abenzeli ukuphatha abathintwayo babo, balandelele umlando wekholi, futhi bafinyelele ulwazi olubalulekile mayelana namathemba. Ukwengeza, izidayeli ezibikezelayo nezidayeli ezizenzakalelayo zenza inqubo yokushaya i-othomathikhi, okuvumela ama-ejenti ukuthi achithe isikhathi esiningi ekhuluma ngamathemba abukhoma kanye nesikhathi esincane sokudayela izinombolo mathupha. Amathuluzi okurekhoda amakholi nawokuhlaziya ahlinzeka ngemininingwane ebalulekile ekusebenzeni komenzeli nokusebenzisana kwamakhasimende, okungasetshenziselwa ukuqeqeshwa nokulawula ikhwalithi.
Ukuqeqesha kanye Nokugqugquzela Ithimba Lakho Ngokusebenza Okuphakeme
Impumelelo yesikhungo sezingcingo esibandayo ekugcineni ihlezi phezu kwamahlombe ama-agent aso. Ukuqeqeshwa okuphelele kubalulekile ukuze ubahlomise ngamakhono abawadingayo ukuze baphumelele. Lokhu kuqeqeshwa kufanele kufake yonke into kusukela ekuqondeni umkhiqizo noma isevisi kanye nokuba ingcweti kombhalo wekholi kuya ekusingatheni ukuphikisa kanye nokwakha ubuhlobo namathemba. Izivivinyo zokulingisa zingasebenza kahle kakhulu ekulungiseleleni ama-agent ngezimo zomhlaba wangempela. Ngaphandle kokuqeqeshwa, ukugcina iqembu likhuthazekile kubalulekile. Ukushaya ucingo okubandayo kungaba umsebenzi onzima, futhi izinga lokwenqatshwa eliphezulu lingaholela ngokushesha ekutubekeni. Ukusebenzisa uhlelo lokugqugquzela, njengamabhonasi noma imincintiswano yobungane, kungasiza ukugcina isimilo siphezulu futhi kuqhubekisele phambili ukusebenza.
Ukwakha Isisekelo Sesikhungo Esihle
Isu elibeka indlela esikhundleni sanoma yisiphi isikhungo esiphumelele. Akukhona nje ukushaya indiva eziningi; kungokuphathelene nokushaya into ongakwazi ukuyenza. Isu lisetshenziswa ukuthi ubani ofanele ukushayelwa ucingo, ingcaciso ecaciswe ezokusebenza, futhi lamathuluzi okusebenza ekhangayo nelinye. inzuzo nokubuyisela amandla yalezi namafutha. Ngokubheka i-osebezar okudala, njengenani lenjongo, esiza lokuxhumana, kanye nengalo ukuguqulwa kwamanda, ongabona bangabona emalini esakwazi ukusebenzela.
Ubeka umphakathi Se umphakathi Esimanje
Izikhungo zezandla ezibandayo ezisemamisha zisebenzisa sikwazi okwazi ukuzethemba ukusebenza kanye nokusebenza kahle. Uhlelo lokuphatha futhi ukuthenga komthengi (i-CRM) luyithuluzi elisetshenziswa, ngoba lisiza ukuxhumana ukuthi baphatha abantwana babo, balandele umlando wethu, bazokwazi ukwazisa ukuxhumana nomthengi ofuna ukuthenga. Ngaphezu kwalokho, izinhlelo zokusebenzisa amandla okuvumela ukuthumela zivumela ukuthi usebenzise isikhathi sokukhuluma nokusebenzisa ucingo ukuze usebenzise amandla. Amathuluzi okusebenzisa i-chuma nawo kutfola kutfola kuniketa kuniketa kuniketa kuniketa kusebenta.
Umsebenzi Nokuphatha Ithimba Elihamba Phambili
Impumelelo yesikhungo sezandla esibandayo igcina kakhulu labasebenzi bakho. Ukuphila empilweni ukuze ubanike amandla abawadingayo ukuze baphumelele. Loku kuzobhekana nakho konke, kusukela ekuqalekeni ekuqondeni noma ekusetshenzisweni kwekhanda ukuze ukwenzele ukusebenzela nezinkinga futhi uthenge ukuthenga. Ukwenza izivivinyo ukuphendulala indima yokufaka isandla ekubuyiseleni imali ngamangizangempela. Ngaphezu kwalokho, Win Window ikuvumela ukuba uphumelele. Ukushaya indiva, okubandayo kungaba namandla onzima futhi kungaphumeleli kungaholela ekuphazamisekeni. Ukuphathwa kwezinhlelo zezinhlelo zeselelo, ibhonasi noma imiqhudelwano enobungane, ekugcineni ekugcineni umoya uphakeme futhi kuthuthukise ukusebenza.