A word about recording telephone conversations

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Today we'll talk about why companies need phone recordings, where to find this functionality, and much more.

But why?!

There are at least three reasons:

1. Monitoring the company's employees. Knowing what lithuania phone numbers managers or operators actually talk about with clients, and how often this happens, makes it much easier for the department manager to get a real picture of what they are actually doing.

Agree, having determined that, for example, one manager processes 3 calls, and the second one processes 9 during the same time, it is much easier to fairly award bonuses or, conversely, issue a fine.

2. Help in conflict situations. A recorded phone call will help resolve a situation when a client complains about the manager's work or expresses dissatisfaction, and "tell" who actually said or did not say what.

3. Visual aids for training employees. Yes, recorded conversations can also be used to train new employees. For example, at UIS, the head of the sales department listens to calls from his managers. Then they listen to the conversations together and discuss what mistakes were made at what point in the conversation. As our experience has shown, newcomers learn better from visual examples and understand what they still need to learn and where they should speak differently.

Recording phone calls will not only help with personnel management, but will also increase sales. Try recording outgoing calls for a while and criticize them. You will be able to easily identify inaccuracies in the conversation, deviations from the sales script, an excessively quiet or, conversely, loud voice. During the conversation, you do not feel the mistakes - there is simply no time to think and analyze what was said and how to react to it. Afterwards, in a calm environment, you can analyze the entire conversation and determine what needs to be corrected.

Want to have professionals working in the sales department? Listen to conversations.

Where to look?

Recording phone calls is an integral tool of almost every virtual PBX to improve the quality of work with clients. In their services, you can even record calls selectively. The recording function is turned on at the moment when the conversation begins. All conversations are usually automatically saved in personal accounts, but if desired, they can be sent by mail to your computer.


The ability to record phone conversations will significantly affect the internal and external work of the company. Do you want to get a favorable image in the eyes of customers? Improve the quality of staff work? Increase sales? Record everything that your managers say to customers.