Basic rules for correspondence with the customer

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Don't give the buyer all the key information in messages, but rather offer to discuss the details in person. Feedback should be fast. The client will not wait long when sending a message via messenger, he expects to receive a response in a minute or two, but not more. If you do not have time to give an answer, then let us know when you will be able to do so. Use emojis correctly.

Don't overwhelm the client with emoticons, do it only nepal cell phone number list when it is really appropriate, but limit the set of emoticons. Send messages only during business hours. Keep track of the time, if you need to contact urgently, get permission to call or, as a last resort, use email. Use the same messenger as the client. It is not the client who should adapt to you, but you to them, so it is necessary to clarify with the client which method of communication will be preferable.

Don't set the hidden mode. The user should see that you received the message and read it. Do not imitate the client's communication style. This may cause negativity on the part of the user, adhere to the framework of business communication ethics. Do not transfer important legal documents via messenger. When corresponding with a potential client, remember that at any moment it can become public property and end up on the Internet, as well as all the files that you transferred using the messenger.